PREAMBLE AND DEFINITION
The general terms and conditions of sale clarify the consumer's consent and inform them of their rights and obligations, particularly regarding payment methods, delivery times, the right of withdrawal, and any other useful information.
These general terms and conditions of sale relate to the use of the website ledressingdeclem.com.
The acquisition of a product on the ledressingdeclem.com website implies unreserved acceptance by the customer of these General Terms and Conditions, which they acknowledge having read prior to placing their order.
By using our website and when placing an order on it, the customer accepts and consents to the general terms and conditions of sale.
Our general terms and conditions of sale may be subject to modifications in order to comply with and conform to the legislative or regulatory provisions in force or in the process of being adopted to which the company is subject.
If you have a question regarding the general terms and conditions of sale, you can contact us using the methods communicated via our website.

ARTICLE 1 - PRESENTATION AND PURPOSE OF THE SITE
Le Dressing de Clem is a brand of ACF Distribution.
ACF Distribution is a SARL with a capital of €30,000, registered with the RCS of Chalon sur Saône under number 942 488 339, whose registered office is located at 23 avenue Nicéphore Niépce, 71100 CHALON SUR SAÔNE.
https://ledressingdeclem.com is a ready-to-wear and accessories sales website accessible via the internet and open to all users.

ARTICLE 2 - USE OF THE WEBSITE
The customer can freely access the website and its content without needing to create a customer account.
Creating an account on the website is mandatory to place an order. This implies having read and accepted the general terms and conditions of sale, including the general terms and conditions of use of the site.

ARTICLE 4 - REGISTRATION ON THE WEBSITE
Before any order, the customer must create an account on www.ledressingdeclem.com using an email address and a password. Following registration, the customer will receive an email confirming the creation of their account.
The customer undertakes to provide accurate information and to update their personal information. For each visit, if the customer wishes to order or consult their account, they must identify themselves using their information.
They also undertake to comply with the conditions for the validity of a contract, particularly having the capacity to contract.

ARTICLE 5 - ARTICLES AND PRICES
The stock of items is updated automatically and in real time. However, in rare cases, it is possible that ordered products may no longer be available. In this case, we undertake to inform you as quickly as possible. We undertake to cancel the placed order and to refund the entire order.
The customer can, if they wish, contact customer service for more information on the articles. Product and price offers are valid while stocks last.
Prices displayed on our site are in Euros (€) inclusive of all taxes (TTC) taking into account the VAT applicable on the day of the order. The Value Added Tax is that in force in French territory. Any change in the VAT rate may be reflected in the price of the products.
The indicated prices do not include delivery costs, which are charged in addition to the price of the purchased products according to the total amount of the order. They are displayed separately before the order is validated. In the order confirmation email, the customer will have the details of their order containing the price paid for each item as well as the delivery costs at their expense.

ARTICLE 6 - ORDERS
Orders are placed exclusively via our website.
The email addresses provided and passwords must be kept by the customer; they must not communicate this information to third parties.
As long as the payment is not validated, items in the cart are likely to be ordered by other customers. We do not have a tool to save items in the cart.
For a first order on our website, the customer must provide the shipping address to which they wish to receive their package, as well as their phone number. It is the customer's responsibility to verify that the information provided is accurate.
The order will be shipped to the delivery address indicated by the customer once the payment for the order has been verified and is effective.
Once your order is confirmed, a preparation time for your order is necessary before it is ready to be shipped. The normal order preparation time is 24 to 48 hours. This period can extend to 72-96 hours in the event of a high volume of orders depending on the time of year.
Orders are prepared Monday to Friday (excluding public holidays, leaves, or annual holidays).
Once your order has been shipped, you will receive a shipping confirmation email. From this moment, delivery times depend on the carrier and your geographical location.
The delivery times indicated on our site are given for information purposes only; if they exceed thirty days from the order date, the sales contract may be terminated and the customer refunded.
The delivery of your order is considered effective from the moment your package tracking indicates that it has been delivered.

Upon delivery, the customer is required to check, in the presence of the delivery person, the condition of the merchandise's packaging and its contents. You are responsible for the package and its contents once it has been handed over to you. In case of damage during transport, you must refuse the package and contact our customer service directly to report this problem and the reason for the refusal.
In case of delivery delay or loss of a package, due to events beyond our control, the customer must contact customer service as soon as possible. Customer service will take all necessary steps to minimize the effects of the delay and provide solutions to the customer.
The seller cannot be held responsible for consequences related to an error in the delivery address or email address, or the customer's absence during the package's presentation. In case of delivery failure (incorrect postal or email address, customer absence during package presentation) or non-collection of the package within the time limits set by La Poste or the relay point, the package will automatically be returned to our warehouse. Upon receipt of the return, our customer service will inform you by email. The order will then be considered canceled.
The amount corresponding to the order will be refunded upon receipt of the return. Initial shipping costs and return costs will be deducted from the total amount of the order.
If the customer wishes their order to be re-shipped, they will have to pay the corresponding shipping costs again.
Any complaint made beyond the fourteen (14) day withdrawal period following receipt of the products will be considered inadmissible, and our responsibility cannot be engaged.

In the event of a technical problem or bug on the website (incorrect display of prices, available quantities), Le Dressing de Clem reserves the right to refuse to process an order.
We reserve the right to refuse to process an order if it comes from a customer with whom we have already had a dispute relating to the payment of a previous order or who does not comply with the general terms and conditions of sale or in the event of abnormal or abusive returns by the customer.
In the event of an order cancellation on our part, and if payment has already been made, we will refund the customer the full amount paid, including delivery costs.
No order can be cancelled if it has already been processed and shipped.

ARTICLE 7 - LEGAL RIGHT OF WITHDRAWAL
In accordance with article L.221-18 et seq. of the Consumer Code, the customer, as a consumer, has a period of fourteen (14) calendar days from the delivery of their order to exercise their right of withdrawal without having to justify their decision and without incurring additional costs.
The withdrawal period runs from the physical receipt of the order by the customer or a designated third party, whether delivery is made to their home or to a relay point. Beyond fourteen (14) days, the sale is considered firm and final.
If the order includes several items delivered separately, the withdrawal period begins from the receipt of the last item.
In order to exercise this right of withdrawal, the customer must inform customer service of their decision to withdraw by an unequivocal statement.
If the order concerns a gift, the right of withdrawal remains the exclusive benefit of the customer and can in no case be exercised by the recipient of the gift.
Under article L221-23 of the Consumer Code and in the context of exercising their right of withdrawal, the return costs of the order remain the responsibility of the consumer customer.
Regarding the effects of the right of withdrawal, article L221-24 of the Consumer Code specifies that "When the right of withdrawal is exercised, the professional shall reimburse the consumer for all sums paid, including delivery costs, without undue delay and at the latest within fourteen days from the date on which they are informed of the consumer's decision to withdraw."
Delivery costs will only be refunded in the event of the return of the entire order. Additional costs resulting from your choice to use a delivery method other than the standard delivery offered will in no case be reimbursed.
Example: If you placed an order with three (3) items and only return one (1) of them, then the delivery costs will not be refunded. However, if you return all three (3) items, in this case, we will refund the delivery costs.
Refunds will be made at your choice:
- via the attribution of a credit note which will be generated and affiliated to your account, which you can then use for your next orders on the website.
- via the payment method used when you paid for your purchase.
If you paid with a gift card, the refund will be re-credited directly to it.

ARTICLE 8 - RETURN CONDITIONS AND REQUESTS
Please note that returns must also comply with the following conditions:
- Do not remove labels
- Do not wear, use, or wash the item
- Do not return a damaged, soiled, or spoiled garment
- Do not leave traces, animal hair, or odors on the garment (makeup, cigarette, perfume)
- Shoes: the sole must be intact (no signs of wear).
Preferably try on shoes on a carpet or a smooth surface. Any return of a pair of shoes with a worn or damaged sole (even slightly) will be refused.
- Underwear, tights, and sports bras are not returnable.
In case of non-compliance with these conditions, if the delivered product has been used, damaged, or is not in the same condition as at the time of delivery, the return will not be accepted, and our customer service will contact you to offer to pay again for a return label to receive your package back.

ARTICLE 9 - WARRANTIES
All our products sold benefit from the legal guarantee of conformity provided for in articles L. 217-4 to L. 217-16 of the Consumer Code and the guarantee against hidden defects under the conditions provided for in articles 1641 to 1649 and 2232 of the Civil Code. In the event of non-conformity of a product sold or if the product proves defective, it may be returned to us free of charge by the customer.
All complaints, exchange requests, or refund requests must be made via customer service within the legal withdrawal period.

ARTICLE 10 - INTELLECTUAL PROPERTY RIGHTS
All elements of the site ledressingdeclem.com are and remain the intellectual and exclusive property of the company ACF DISTRIBUTION. The use of the site does not confer any intellectual property right over the site itself and its content. The site is made available to customers only for personal and non-commercial use. The content of the site may not be used for other purposes without our express written authorization.
No one is authorized to reproduce, exploit, or use, for any purpose whatsoever, even partially, elements of the site, whether in the form of photos, logos, visuals, or text.

ARTICLE 11 - PERSONAL DATA
We undertake to preserve the confidentiality of the information provided by the customer, which they may be required to transmit for the use of certain services. Any information concerning them is subject to the provisions of Law No. 78-17 of January 6, 1978, relating to data processing, files, and freedoms. The information collected concerning your account can only be used within the framework of the commercial relationship that binds you to our company. This information cannot and will not be shared with third parties or resold.
As such, the internet user has a right to access, modify, and delete information concerning them. They can make this request at any time by email to our customer service.

Article 12 - Disputes and applicable law
In case of dispute, an amicable solution will be sought before any legal action. Failing that, French courts will have jurisdiction. French law is applicable to these General Terms and Conditions of Sale.